• Contact Us

    We welcome your comments and questions and look forward to hearing from you.

    • Travel Inquiries/Airport Services

      Please refer to our Frequently Asked Questions (FAQ)

      Online: customer_service@gtaa.com

      Phone:
      Terminal 1 and Terminal 3: (416) 247-7678
      Toll Free: 1-866-207-1690
      TTY: (416) 776-3843
      TTY Toll Free: 1-866-603-4495

    • Customer Service

      Online: Guest Feedback Form 

      Phone: (416) 776-9892

      Mail: Customer Service Quality
      Toronto Pearson International Airport
      PO Box 6031, 3111 Convair Drive
      Toronto AMF, Ontario, Canada L5P 1B2

    • Register For Airport Services
    • Lost and Found

      Please note that all items lost on board an aircraft are the responsibility of the airline. In these cases, please contact the airline directly.

      Please contact us at 1-866-207-1690 for items lost in either terminal, on the Terminal Link or Viscount Station.

      For lost passports, please call the Canada Border Service Agency's dedicated number at Toronto Pearson: 905-676-5380.

    • Mobility Assistance

    • Online Panel
      Toronto Pearson is committed to improving our guests’ travel experiences. Please feel free to offer success stories, or feedback on how we can improve at www.YourVoiceatPearson.com today.
    • Security Form
    • Aircraft Noise Complaints

      Register a Noise Complaint

      WebTrak

      Submit a noise complaint using WebTrak. WebTrak is an online tool that provides near-real time and historical flight data so community members can investigate aircraft operations from any computer with internet access. WebTrak makes it easy for our neighbours and others to see what’s overhead, and convenient to submit a noise complaint. It’s also available 24/7.

      Phone

      To make a noise complaint by telephone, contact the Noise Management Office at (416) 247-7682. Our office hours are Monday to Friday, 8 a.m. to 5 p.m. Outside office hours, a prompted voice mail service will allow you to leave a complete and detailed message.

      Online Form

      Please fill in the form below and be sure to carefully fill in all the mandatory fields. If you would like a callback from one of the Noise Office, please be sure check “yes” in the complaint form.

      A few seconds after submitting the complaint form,“We Have Received Your Complaint” pop-up will appear. If you do not see this notice, please contact us at 416-247-7682 to register your complaint.

       
  • Toronto Pearson 

    Travel Inquiries/Airport Information:

    Terminal 1 and Terminal 3: (416) 247-7678
    Toll Free: 1-866-207-1690
    TTY: (416) 776-3843
    TTY Toll Free: 1-866-603-4495
     

    Customer Service:

    Phone: (416) 776-9892
     

    Lost and Found:

    Please contact us at:
    1-866-207-1690
    Air Canada: 1-888-689-2247 or (905) 676-2212

    For lost passports, please call the Canada Border Service Agency's dedicated number at Toronto Pearson: 905-676-5380.

    Please note that all items lost on board an aircraft are the responsibility of the airline. In these cases, please contact the airline directly.
     

    Greater Toronto Airports Authority 

    GTAA Administration Phone: (416) 776-3000 
    Mail: Corporate Affairs and Communications 
    Greater Toronto Airports Authority 
    Toronto Pearson International Airport 
    P.O. Box 6031, 3111 Convair Drive 
    Toronto AMF, Ontario, Canada L5P 1B2

     

  • Fire and Emergency Services Training Institute

    Phone: (416) 776-5997

  • Other Agencies

    Peel Regional Police
    (905) 455-3311

    Canada Border Services Agency
    Terminal 1: (905) 676-3640
    Terminal 3: (905) 676-5316

    Nexus
    (905) 676-5582

    Border Information Services
    (204) 983-3500
    Outside Canada: (204) 983-3500
    Toll Free (Canada): (204) 983-3500
    TTY (in Canada): (204) 983-3500

    Citizenship and Immigration Canada
    (905) 676-3640

    Canadian Food Inspection Agency
    (800) 442-2342

    U.S. Citizenship and Immigration Services
    (800) 375-5283

    U.S. Customs and Border Protection
    (905) 676-2606